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Homeowner Protection
How to protect yourself from the scams and shortcuts that give our industry a bad name.
Know your protections
Permits protect you
A permitted install is inspected by your city. Skipping the permit saves the contractor money and transfers the risk to you at resale.
Written scope of work
Insist on a line-item scope. Lump-sum proposals make it impossible to tell what was left out.
Two warranties, not one
Manufacturer parts warranty and contractor labor warranty are separate. Get both in writing.
Right to a second opinion
Any reputable contractor will encourage a second opinion on a replacement recommendation.
No-pressure guarantee
Same-day expiring discounts on major equipment are a sales tactic, not a real deadline.
Proof before replacement
Ask to see the failed component. Honest technicians will show you and explain what failed.
Common scams to watch for
- Free inspection offers that always find a cracked heat exchanger
- Refrigerant 'top-offs' year after year without ever locating the leak
- Unlicensed workers presented as employees of a licensed company
- Quotes that require a large cash deposit up front
- Claimed certifications that can't be verified by license number
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